IFEOLUWA AMINU

Surulere, Lagos Nigeria.

08187179442

aminuifeoluwa@gmail.com

EXPERIENCE

Infotunity International Limited, Lagos - Customer Support & Logistics Operations Officer
SEPTEMBER 2016 - APRIL 2017

• Daily management of customers via email and provided phone support to resolve complaints.
• Researched new products and ways to improve sales, customer relations and logistics operations.
• Managed the company's website.
• Organised the packaging and delivery of shipments to their designated locations.
• Managed the logistics department.
• Managed the placement of orders, facilitated refunds and exchanges.
• Identified customers need by providing adequate information on products and services.
• Built relationships with customers by being kind and empathetic to their needs and followed up when necessary.
• Delivered consistent excellence.

At Infotunity Ltd, I increased sales by resolving the logistics problem they had, which was mainly packaging wrong shipments or
sending wrong shipments to the wrong clients and also delay in deliveries. Also, my excellent customer support skills ensured that
clients were satisfied with the quality of service rendered to them and continued patronage of the organisation.

Jide Taiwo & Co, Ogun State - Industrial Trainee
APRIL - JUNE 2015

• Developed relationships with current and potential clients for the firm.
• Sourced for clients.
• Provided clients with information on the organizations' services.
• Provided email and phone support to clients.
• Ensured the safe delivery of documents to clients.

EDUCATION

Yaba College of Technology, Lagos State - Higher national Diploma
MAY 2017 - DECEMBER 2018
Estate Management and valuation

VOLUNTEER EXPERIENCE

Lagos Street Store, Lagos State - VOLUNTEER
DECEMBER 2018
Organized and assisted in managing the event.

ECOFRESH, Bariga, Lagos state - VOLUNTEER
DECEMBER 2017
Cleaned up the streets of Ago Owu, Bariga and educated some of the inhabitats on the importance of sanitation.

SKILLS

• Written and Verbal Comminication Skills.
• HTML, CSS & JavaScript.
• Graphics Design.
• Problem Solving and Critical Thinking Capacity.
• Microsoft Office and Google Suite.
• Emotional Intelligence.
• Digital and Social Media Management Skills.
• Teamwork and Team Leadership.
• Organisational and Administrative Skills.
• Time Management Skills.